Free delivery In Werribee Area (Order over $199+ GST)

Free delivery In MEL CBD Area (Order over $249+ GST)

Free delivery In Geelong Area (Order over $399+ GST)

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Order Cancellation and Return Policy:

 

    1. Customers have the right to return the goods at any time within 7 days from the date of purchase (see below), providing the goods have not been used/fitted or modified in any way and providing they are returned with the original packaging and providing the goods are in a resalable condition.
    2. To exercise your right of cancellation, you must immediately send an email to info@packagingsquare.com.au stating your order acknowledgement number and that you wish to return item. Once request approved, you must then arrange for the goods to be returned to us within 5 days of informing us of your cancellation and returning them at your cost. We will provide return address upon request.
    3. We DO NOT offer change of mind returns on any of the products. Please review diligently all the information tabled in the product advertisement to ensure that the product is suitable your for your needs prior to committing to purchase the product.
    4. We DO NOT accept returns for refunds, credit or exchanges based on incorrect, incompatible or unsuitable goods, please select your goods carefully before placing your order or ask for our advice in writing before purchasing.
    5. we DO NOT accept return for refunds for goods returned which has been opened/used/damage/modified, as we will not be able to return the product to our supplier.
    6. If you have received a damaged or faulty item, you must report to seller within 24 hours of receiving the item. You need to provide pictrues of faulty item. We take no responsibility of item damaged while in transit via courier company.
    7. If you exercise your right of cancellation after the goods have been dispatched, you will be responsible for returning the goods to the Seller at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
    8. Once you have notified the Seller that you are cancelling the contract, the Seller will refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit card for the goods only, and not for the packing and shipping costs, only after the cancelled items have been received in good condition by us.
    9. If you do not return the goods as required, the Seller may charge you a sum not exceeding the direct costs of recovering the goods.
    10. 20% of total value of order or minimum $7 per item (whichever is greater) plus shipping charge to be deducted from refund amount, for Melbourne customers only. Based on customer destination and item freight cost deduction amount vary, this will be discussed with the customer upon refund request. This charges to cover packing and handling charges.
    11. Shipping cost or any financial charges is non refundable.
    12. we reserve the title of ownership to any extra or incorrect goods shipped as result of our error.
    13. Very occasionally we may accidentally ship the wrong item to you. If you have received an incorrect item, let us know as soon as you can, ideally within 3 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pick up and return of the incorrectly shipped item at no cost to you.
    14. You must contact us first prior to returning any products for refunds or warranty.
    15. Full refund with shipping cost will be available on all products (include custom made) with major faults as per Australian Consumer law.
    16. The Commonwealth Trade Practices Act 1974 and Fair Trading Acts
        1. Nothing in this agreement is intended to have the effect of contracting out of any applicable provisions of the Commonwealth Trade Practices Act 1974 or the Fair Trading Acts in each of the States and Territories of Australia, except to the extent permitted by those Acts where applicable.